SIEBEL 8.1 CRMDMS

Welcome to SIEBEL 8.1

E Market is defined as “ Achieving marketing objectives through use of electronic communication technology . that include Internet , E-Mail, E-books , data base and mobile phone . This is management process that is connecting customer to producer . In E Market , E Payment is electronic payment of money by E-Cards, home banking .

Enterprise application and integration is done by E Commerce that include

1. Electronic data Interchange EDI

2. Enterprise resource planning

3. Customer Relation Management that is business to business

4. DBMS Data Base Management systems and Exploratory of data Analysis (EDA)

5. CRMDMS : Customer relation management and data base management system

Siebel CRMDMS is data abse management system where there exist data mining and analysis of data from company to dealer / dealer to company and dealer to customer where the end user are connected in a long chain of process for the market , sales , service and repair works from the company .

Siebel CRMDMS work Shop Data Bases : TATA company Sieble CRMDMS workshop data base is integrating TATA company and the company Dealership in India doing sales and service center all over India on TATA cars . The Online software is joining the data base of customer and servicing of every dealer in the entire India to the Company offices in each state and to the head offices in India .

Siebel Data Base software is Customer relation management is the process and procedure of interaction with the customer by means of software package designed to support sales and the servicing process by interaction .

Siebel CRMDMS work for labor and Siebel CRM DMS works for parts database is a

1. Automated process connecting parts and labor in the billing process , parts are enter by scanning bar codes of the spare parts of Tata cars and labor is given as repair charge for doing the work and had a code for every service like . There is Automated process is for connecting service calls and feed back calls from customer from one town to other as per the registration of cars giving he customer name, contact number , the next service , the last service and the mode of service etc that helps to make follow up from one dealer ship and customer can get the billing details from the any dealer in India by giving the car registration Number , There is automated billing process of insurance claims for accident service like getting the engine parts and diagram from Ecats and getting all the damaged parts of the vehicle for replacement and the code from ecats and preparing a duplicate billing for passing the insurance company verification and getting the sanction from insurance office for work . Siebel CRMDMS work for labor and Siebel CRM DMS works for parts are integrated for every Tata car service . The Purchase order for store can be given by physical stocking and stock list given by the Siebel work shop parts and the dead stock can be overcome by this process .

2. Lot of Customer are in the market , but TATA motors customer Information gathering & processing for self to service can be downloaded from Siebel

3. Integrate Market information for sales and service

4. Integrate Business groups, competition, company and customer needs , sale , service and complaints and other information given by customers like integrating dealer to dealer and the stock list can be shared to get a part immediately for repair in a service center from other dealer by Siebel stock list

5. Front office solution like service request and billing

6. Call center works like Customer details , and recording a customer service .

7. E cats in the Siebel can be used for product information , product use information and technical assistance

8. Register any complaint

9. Fast in handing customer problems, service, quality , follow-ups,

10. All offer , cash downs same to all center by Siebel and cross examine for accountability and productivity

11. The CRM software technology is customer and product life cycle , integrate them for customer service and sale

12. The database is relevant to customer interaction.

13. Security to customer details as this operate in different operating system.

14. Siebel Data Base technology is a large set of structured data of customer and run data requested by users for customer support systems in company back office . Data base is muti user systems that can function this data for number of purpose like call center works , billing and cashing , order purchase . Data base is a file management structures that enable the Siebel operators or users to maintain the file management system in dealer office online for various documentation and billing works . The program make to extract and update data information of customers and make queries . There is data base management tools for data logging and recovery for various service works. Data base of Siebel are Object oriented data base management systems .

15. The collection of data gathered in Siebel data base can be analyzed , extracted and synthesized for the purpose of understanding data and for company and dealer use . and it is termed as data ware housing . the data collected from the data base are stored in excel file for sorting the data base and searching the missed customer for sales , service and follow ups , and this data base is processing the storage of large multivariable data sets in a way that facilitates the retrieval of information for analytic purposes .and its warehouse architecture is a corporate data base management system .

16. It include online Analytic processing of data where the data are shared to generate any enquiry or searching any service between to dealer to dealer under the company data base . it include data mining that allows dealer to market the products to prospective customers and it is process to collect data and manage the volume of data as per the customer and dealer need by means of means of multiple choice and data .

17. This CRM and DMS joints are formed CRMDMS where there is integration of customer support management and database management .

Siebel CRMS workshop front office work include ,

1. Job card creation / opening

2 . service request for parts and labour

3. cash receiving

This job card opened from every service center of tata after closing the job card and the job card had to closed before the delivery of the vehicle after service . If the job card opened is not closed with in a specified period of time the opened job cad details can be viewed by the TATA company officer in the delhi office and they will verify the work from the dealer and all support fro the delhi office is given to speed up the work and delivery of vehicle

the work shop service department can use the ecats database where the data are superimposed on the diagram of the vehicle and all details of the parts of the vehicle can be viewed on this technology on all new model vehicle

AUTOMOBILES

TOTAL MANAGEMENT SOLUTION

Automobile companies is the major production and Manufacturing Industries of India. Indian Automobile Industries are Multinational companies with roots in India and Abroad . Automobile Industries had a network of Plants, employees, dealers and consumers . TATA had developed a total Management solution names CRMDMS 8.1 by B2B , B2C , M2M Busiess and Service

The Total Management Solution CRMDMS Users are many connected in every corner of India by Intranet service .

The Following are the details of the CRMS DMS .

TOTAL MANAGEMENT SOLUTION PACKAGE Consisting of HR , Accounts, Administration in CRMDMS connecting Customer Relation Management (CRM) and Data Base Management (DMS) for the Administration and Marketing work of the service by the SIEBEL 8.1 online software of TATA Company connecting the 3000 Dealer network India and world Wide for Seminars, workshop , issues , Appraisals and to Maximize and Reach customers, Suppliers & dealers, Flexible Business Process and Speed of Execution on Web Service, Telephone Calls supported by Excel Packages

1. Siebel Marketing and administration is merging of CRM and DMS : Siebel 8.1 for adminstration and marketing

A Person Makes a Walk In , the CRM takes the booking , and when the sale is finalised , the CRM Files will be transfered to DMS and Makes the invoice for the customer , After sale the DMS data is used by CRM for Loyality service by means of CRMDMS <br>

A person makes the enquiry by the web , the crm will forward the details to the customer , but if the person want a detailed report , the request is forwarded to DMS files automatically and customer getting the full details and order the product and this information of the purchase will be transferred to CRM when the payment is made by credit cash by internet .

A person makes a telephone call for the product to the CRM , the CRM fix an appointment , the person makes the payment and delivery is registered , before one hour of the delivery to the customer the Sale man get a Email of the delivery from CRMDMS and in time the good is delivered <br>

CRMDMS helps in Ordering the parts . if the Parts is not in the stores, by CRM DMS it is possible to enquire parts in any dealer network and the order can be places .

it is possible to find a subsitute for the old parts by CRM DMS TATA new parts

Total Management Solution is a product that is on Marketing and Administration of the firm. Total Base Management is on information at your finger tips.

Marketing & Administration is linked to Customer Relation Management consisting of Customer details & contacts, and Loyalty Management and is integrating the following process<br>

1.Enterprise Resource Management consisting of Purchase, Sales, inventory , Ledger , Assests, cash flow

2. Human Resource Management : Employee recruitment, training, evaluation , pay roll

3. Sale Force Management : Items, Price lists, sales agents,sales order

4. Data Base Management or Dealer Base Management: Plan / organize/ control, Mulitple documentation, charts, search works, notificaion

5. Busines process Management : is business development plans in Long and short term

The Total Management system is secure, Easily usable, Data & documentation , User friendly, faster Benefits, Satisfaction , best modern Practices, consist of Information & practice, good access& support, employee activity, cash flow, sales promotion and sales incentives.

The Webs site of TOTAL BASE MANAGEMENT is a integration of the CRM and DMS so that a information can be integrated from CRM to DMS and back to DMS TO CRM , if the customer is online web user, telephone customers, Parts ordering for customer and searching the parts in dealer network by web for timely delivery by the process of retention .

The CRMDMS is information at your finger tips connecting to DMS or channel partners for sales, service, spares, Analytics, and claim Management and the data is generated from call centers, job cars for claims generating opportunity . request or complaints, customer car care service, leader Management and this become customer business and transparent pricing .

Dealer ship Management or DMS consist of Parts inventory , sales inventory, service shops . The Sales is searching customer, customer follow ups, marketing tools, and management reporting

The DMS is on Marketing integration, customer marketing and consultation solutions, , industry statics.

TATA Motors had integrated customer relation Management and Dealer Management system . The Real time information of customers and product information is enabling the company and it channels to improve response times and customer service

Relation Ship Management is on Project Management & Administration is creating building from customer requirement to end invoice by better communication process . There is create and send offers to customer for sales promotion , editing offers and services and making invoice .

Inventory stores is on Wide stock a low stock with out affecting or sacrificing the service keeping the inventory turn over low and making money from labour at low prices .